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Legal Aid Line Intake Specialist

Legal Aid of Western Ohio, Inc. (LAWO) is a non-profit law firm that provides free legal help in civil legal matters to eligible individuals and groups in western Ohio. LAWO is seeking a Legal Aid Line Intake Specialist. Legal Aid Line is the central intake unit for the thirty-two counties served by LAWO in western Ohio. Legal Aid Line Intake Specialists interview applicants for legal help to determine their eligibility for legal services.  Interviews may occur in person, by telephone, or by other technologically supported means. Intake Specialists must work well in a team environment. In addition to intake services, Intake Specialists may provide administrative and other support to advance the Access to Justice mission of LAWO. 

LAWO is an Equal Opportunity Employer and places a high value on diversity in our workplace, including diversity in race, ethnicity, gender, religion, sexual orientation, gender identity, age, and physical ability. We know that a diverse workplace results in the best decisions and optimal service for our clients. We strive to create an environment welcoming to all individuals and we encourage applications from individuals traditionally underrepresented in the legal profession. As part of our commitment to diversity, all of LAWO’s offices are accessible; applicants requiring accommodation during the application or interview process may contact the recruitment coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it. , for further information.

Qualified applicants should have excellent organizational and communication skills, Spanish speaking preferred. Relevant hotline or call center experience is preferred. Excellent typing and computer skills, including proficiency in Microsoft Office Suite software, is required. Qualified applicants must be able to relate well with low-income people, be dependable, competent, trustworthy, and have a commitment to legal services and working with people living in poverty.  Compensation based on relevant experience. Comprehensive benefits.

Applications should be submitted by July 19, 2021, by emailing a cover letter, resume and references to:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Subject:  Intake Specialist